February 8, 2012

Dear :

Your service department has been unable to properly repair the starter on my car, and I need your help to resolve the situation.

On I dropped off my car, a , to have its starter replaced. When I picked up the car, your employee assured me that it was in complete working order. Thus, I paid $350, only to find that your employees did not make the repairs, and the car still won't start. I spoke with , your service manager, who told me, "We've done the best we could. Take it elsewhere if you're not happy."

I'm certainly not happy, and I expect your dealership to fix the car properly. I've paid you $350 to complete the job and I will not be satisfied until you return the car to me in perfect working order.

I expect three things:

1) Prompt repair of my car's starter at no additional cost to me

2) A free rental car for my use while my car is in the shop

3) An apology from your dealership for the rudeness of your employee

Your company's lack of service and professionalism is unacceptable to me. You may reach me at (425) 555-0155 to discuss this matter further. I expect to hear from you by .

Sincerely,